What is EP-BB?

EP-BB (Electronic Partnership Broadband) is a communication process between your FUJIFILM Business Innovation Multifunction Device (MFD) and the FUJIFILM Business Innovation servers. This is a built-in function to your MFD. 

The information that is currently shared is the devices Meter Reading and Consumable Alerts, allowing a hassle-free management process for our customers

The Multifunction Device (MFD) will communicate directly to the FUJIFILM Business Innovation EP data centre. Data transmitted through EP includes maintenance or counter information, such as billing meters, consumable alerts and usage counters. The information we receive comes through as shown below

EP-BB and RDHC do not require any additional software to be loaded on your network. 

MPS Monitor & SDT will require a piece of software to be loaded on your server/network.

EP-BB and MPS Monitor will require network access and an internet connection. You will need to inform your FUJIFILM Business Innovation Sales Representative when the network information of your devices has changed or if your device has been moved. For example, you may have moved offices, or reconfigured your network settings.

We will also need to be notified if the consumable contact person for a device changes, so that we ensure consumables are shipped to the correct location.

Need to get in touch? Send us an email here.

Yes, EP is designed to replenish your spare consumable stock after these have been placed in to the machine. The new consumable will be sent to the consumable contact for the device. For high volume customers a spare set of consumables is recommended. If you have multiple machines of the same model, FUJIFILM Business Innovation will advise the required number of replacement consumables

EP will notify you immediately via email after detecting a low or empty consumable. There should be no need to ring and order your consumables, however if you feel you will require the consumable earlier than the scheduled date, a link is provided in the email to allow for an immediate release of order

EP covers toners, drums and waste toner. Staples are chargeable and will require you to place an order manually to ensure approval of cost

A list of all orders is available via “MyAccount”. Please visit https://myaccount.fujixerox.co.nz to login.

Each MFD contains a “Location” field, to which you can add any information you like (Printer Number, Floor Location etc). This text will be displayed in email notifications and consumable delivery dockets.

If the device was initially setup with you (and your email) as the consumable contact, the first suggestion is to check your Spam folder for the email.

However if the email is still not found and you are concerned that the device may stop working as a result, please contact FUJIFILM Business Innovation by email: contact.centre@nzl.fujixerox.com or phone 0800 4 XEROX.

No, if EP or MCT has been setup on the device, this information will be sent automatically to FUJIFILM Business Innovation on a weekly basis, these meter readings will be entered directly in to the billing system.